Microsoft is currently investigating a widespread outage that is significantly affecting users of its Teams communication platform. This outage is causing a range of issues, including connectivity problems, login difficulties, and delays in message delivery.
As Redmond actively works to resolve these ongoing problems, they have indicated that a networking issue might be at the core of this outage.
The official Microsoft account responsible for updates on Microsoft 365 service incidents took to Twitter to share information, stating, "We've identified a networking issue impacting a portion of the Teams service and we're performing a failover to remediate impact. Additional information can be found under TM710344 in the admin center."
Users who are experiencing the impact of this outage have reported various issues, including login problems, server connection difficulties, and instances of both desktop and mobile Teams apps freezing on the loading screen. Message delivery has also been notably affected.
Furthermore, reports mention specific challenges such as chat history becoming unavailable, images no longer displaying in chat, and individuals finding themselves stuck in the waiting room after joining Teams meetings. For those dealing with impacted systems, error messages such as "We've run into a server error. Some functions might not work right now, but you can continue to use the app" have been observed.
According to the incident report TM710344 in the Microsoft 365 admin center, Microsoft officially acknowledged the outage at 10:37 AM EST. The impact spans across users in North America, Europe, the Middle East, and Africa regions.
This outage is proving to be particularly troublesome for users performing a cold boot, as they may encounter difficulties logging into Teams and be greeted with an "oops" page. Additionally, individuals attempting to log into their accounts or unlock devices may experience missing messages.
Microsoft has provided insights into the issue, stating, "Our review of service telemetry indicates a portion of the database infrastructure that facilitates multiple APIs is experiencing a networking issue, resulting in impact. We're continuing our investigation to isolate the underlying cause of the networking issue and develop remediation actions."
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